State of the Network | 2008

Network Managers Spend 25 Days Per Year Diagnosing Performance Issues

Despite the many new tools for monitoring and optimizing application performance, the research revealed 75 percent of network professionals continue to cite “identifying the source of a problem” as their primary troubleshooting concern, marking a 25 percent increase from 2007. Performance problems are also on the rise with over two-thirds of respondents spending at least 25 days per year determining the cause of these issues.

"Over the last two years, while IT staffs purchased new tools to optimize applications and traffic, the amount of time spent troubleshooting performance problems increased," said Charles Thompson, Manager of Systems Engineering for VIAVI Solutions. "It's clear that relying on new tools or increasing bandwidth doesn't address the performance problems."

Study Highlights:

App performance headaches: Over a third of respondents cited bandwidth consumption issues as the top offender, while 32 percent selected application latency and delay issues as second most common.

Intermittent errors: Thirty-two percent felt their organization needed to improve its ability to troubleshoot sporadic performance errors.

Security and compliance: Three quarters say these issues continue to be a problem.